Conditions of Use

The Harley Street Egg Bank (hereafter referred to as 'HSEB') is a a trading name of Harley Street Fertility Clinic limited (hereafter referred to as 'HSFC'), a registered company registered in the UK with its office at 134 Harley Street, London W1G 7JY and is fully licensed by the HFEA (Centre 0333).

By using the information on this site you, the recipient of the Eggs, confirm that you have:

Terms of sale

  1. An order is considered completed when the recipient has completed and returned all required documentation and made payment. A completed order will be confirmed by the HSEB.
  2. Your order should be completed at least 4 weeks before the intended treatment date. Any later than this and HSEB cannot guarantee preparations in time for treatment and you will incur a late order fee of £150 to cover administrative costs.
  3. HSEB will accept your order for eggs when you have an open account with HSEB.
  4. An account will be created for you when:
    1. HSEB has received confirmation from a HFEA licensed clinic or accredited overseas clinic that you are registered for treatment there; and
    2. you have attended your treating clinic for a consultation and have a treatment plan/date in place.
  5. If HSEB is unable to verify your details with your chosen clinic, your order will be cancelled and not delivered. A refund will be given minus an administration charge of £150.
  6. HSEB will confirm your order when they have received confirmation of your treatment cycle from your chosen clinic, as well as received your signed consent form and payment in full.
  7. Please respond to HSEB’s confirmation email within 5 days or your order will be cancelled and a refund given minus an administration charge of £150. Remember to check your junk/spam mail folder. If you have any queries regarding the receipt of your confirmation email, please call 020 7436 6838 between 0800 – 16.30 and a member of staff will be happy to help you.
  8. Eggs will only be reserved after full payment.
  9. See the Refunds and Cancellation policy for further details.


Quality standards

All donors available via the LSB online catalogue have been recruited and screened in compliance with donation criteria under the European Tissues and Cells Directive (‘EUTCD’), Human Fertilisation and Embryology Authority (HFEA) standards and professional guidance.

Donor confidentiality

Non-identifying information about each donor is displayed on the HSEB online catalogue. HSEB is unable to provide any further personal information on donors.

Subject to disclosures required as a matter of law, HSEB will keep your personal information confidential at all times. However, in accordance with HSFC’s registration with the UK Information Commissioner’s Office (No Z3396405), HSEB may, on request, share health information with healthcare professionals at the treating clinic and non-health information with HSEB administrators for financial and/or auditing reasons.

Creating families

Notification of treatment outcomes

Use of donor Eggs in a non UK clinic (overseas)

The export and import of Eggs for use in treatment in an overseas clinic is regulated by the HFEA (UK) and European Tissues and Cells Directive (EUTCD – EU). The HSEB will not deviate from the regulations under any circumstance. Eggs purchased from HSEB must not be exported overseas without prior agreement from the HSEB.

Refund & Cancellation Policy

We want you to be happy with your purchase. Please read the following carefully to ensure you are fully aware of our obligations to you, should you want to cancel your order with us. If you wish to cancel your order because you have changed your mind about your purchase, the HSEB will offer you a full refund provided that you cancel your order within 5 days of placing the order. Orders cancelled after 5 days will be refunded minus an administration fee of £150.


The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United Kingdom and other copyright laws, and is the property of Harley Street Fertilty Clinic Limited. The collective work includes works that are licensed to Harley Street Egg Bank and Harley Street Fertility Clinic - ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with Harley Street Egg Bank or purchasing Harley Street Egg Bank products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with Harley Street Egg Bank or to purchase Harley Street Egg Bank products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by Harley Street Egg Bank. You further agree not to change or delete any proprietary notices from materials downloaded from the site.


All trademarks, service marks and trade names of Harley Street Egg Bank and Harley Street Fertility Clinic used in the site are trademarks or registered trademarks of Harley Street Fertility Clinic Limited.

Limitation of liability

Harley Street Egg Bank shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if Harley Street Egg Bank has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Typographical errors

In the event that a Harley Street Egg Bank product is mistakenly listed at an incorrect price, Harley Street Egg Bank reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. The Harley Street Egg Bank reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Harley Street Egg Bank shall issue a credit to your credit card account in the amount of the incorrect price.

Use of site

Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a Harley Street Egg Bank or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.

Communications and opt-out option

We may use the information that you provide to send you information and materials that we think may be of interest to you. If you do not wish to receive any further information or materials from us, you may opt out by checking the appropriate box on the website or by contacting us in writing. The Harley Street Egg Bank will not share your personal information with a third party for the purpose of solicitation without your prior consent. Any disclosure of personal information to a third party will require those parties adherence to at least equivalent Privacy policies.

Privacy notice

The Harley Street Egg Bank is committed to protecting the privacy of our customers. This statement outlines our privacy and data protection policy.

The website, its pages and sub-domains is owned and run by us, the Harley Street Egg Bank. By clicking the tick box in the pop up that you encountered on first using our website, you signal that you have read this Policy and that you consent to the setting of “cookies” on your computer or device as well as to their subsequent access. This document tells you what they are, why and how we use them and how you can remove them.

What cookies are

A “cookie” is a small text file, containing an anonymous, unique identifier, which is sent from a web server and placed on your computer's hard drive. Whenever your Internet browser requests a web page from this server, the server detects the cookie. Only the website that placed the cookie on your hard drive can access it.

There are two types of cookie. “Session cookies” expire when the web browser is closed at the end of each user session. “Persistent cookies” are stored by browsers and remain there until the sooner of their expiry date or deletion by the user.

Why we use cookies

We use cookies to help us to identify recurrent users and to analyse their use of our website.

Which cookies we use, and why

We use both session and persistent cookies on our website. This section provides details:

Analytic cookies

We use Google Analytics to produce reports of statistical and other information about the use of our website. Google Analytics’ privacy policy is available here.

Personal information

Your personal details will be collected and processed when you order, purchase, register, subscribe or make use of any of our products or services.

In addition, when you visit our website or use any of our digital applications (such as our iPhone or iPad applications), we also collect website and application usage information (which may include your reading history and any advertisements you may have viewed), and information about your computer or other digital device and your internet connection. This includes your computer's or digital device’s IP address, the type and version of browser and operating system you use, your internet domain and, if you visited via a link from another website, the URL of the linking page.

This information is collected to help us:


Rest assured that your sensitive information is safe and sound in our highly sophisticated data center. Our IT team are always working to ensure that your most important data is never compromised, regardless of the latest technology.

Card Details

We do not store card details, nor do we share customer details with any third parties.

Who we are

Our website is owned and operated by us, the Harley Street Egg Bank, a trading name of Harley Street Fertiltiy Clinic Limited, a company based in England and Wales (registered number 07239845). Whose registered office is 134 Harley Harley Street, London W1G 7JY.